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HOW TO PAY?	Cash - or Cheap PCP, Lease and Loans...?
TRADE IN VALUE?	No Problem - Just Phone us for a PX Price
How It Works	You Buy from our Cheapest UK Dealer
Immediate Delivery	IF you are colour & option FLEXIBLE..?
Broadspeed Fee	Pay Us £199 - but ONLY IF You Buy a Car

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 MR MONEY - Join The Car Supermarket Revolution 

The Daily Telegraph - June 15 2012 - By Mike Rutherford 

Thinking of splashing out on a car, new or used? Perhaps you have already convinced yourself that it is probably best to buy locally from a traditional, officially appointed dealership? If so, you could be making a big mistake. It is highly improbable that the nearest franchised dealer somehow has, or can get his hands on, the right car for you at the right (by which I mean the lowest possible) price. These days, the clued-up consumer quite rightly thinks nothing of shopping around for expensive products such as car insurance, fuel and routine servicing, so why stick to tired, old motor trade tradition when it comes to buying a car? 

Actual or virtual car supermarkets are now the best and easiest places to begin when trying to identify the right cars at the right price. These businesses may be able to sell you an unused car direct. Or, ironically, they may put you in touch with one of those traditional, troubled franchised dealers although probably not one in your area because a rival elsewhere in the UK network will almost certainly undercut him. What qualifies as a car supermarket in 2012 is open to interpretation. Certainly, colossal, long-established retailers such as Motorpoint (which has sites in Burnley, Derby, Glasgow, Newport and Peterborough), Trade Sales (Slough) and Cargiant (London) qualify as archetypal supermarket operators with no allegiance to make or model. But some franchisees with large sites and showrooms have adopted an if you cannot beat em, join em approach and devoted some or all of their land and showrooms to the supermarket-style of lots of low-price stock. 

In addition to these retail giants, there is also no end of internet-based specialists which link consumers with the most competitive suppliers. Whatever the type of business, it should be able to offer you pretty much everything the franchised dealer offers vehicles with proper and appropriate specs, road tests, part exchanges, finance deals (although you might find cheaper loans elsewhere), manufacturer warranties and more. If in doubt about, for example, guarantees (if any) on used cars or warranties on new or pre-registered models, ask for clarifications and explanations. In writing. If they not forthcoming, walk away and shop elsewhere; just as you would walk from any business that is not prepared to supply important terms and conditions that the consumer can read, absorb and keep for future reference. The rules of engagement differ, sometimes widely. Ask if published prices are negotiable or whether there is a no-haggle rule. Is the cost of the road fund licence, a tank of fuel and delivery included in the price? It is imperative that you are 100 per cent clear about what you are buying before you sign, so do not be afraid to ask. Not that you should need to, because the best operators in the car supermarket business are perfectly open with potential customers about everything they need to tell you and everything you really need to know. 

Here, in alphabetical order, are a few of the best-known non-franchised car supermarkets and a few other companies specialising in the direct or indirect supply of heavily discounted vehicles in the UK. 

BROADSPEED.COM claims to offer the lowest dealer prices and buyers looking for new, nearly-new, ex-demo or used cars would do well to use it as a starting/reference point. It has a friendly attitude and is honest enough to admit that its job is to negotiate a low price for a car then introduce potential customer to supplying retailer, after which Broadspeed charges a fee of £199 but only if the sale goes through. 

Carcraft.co.uk claims to be "the leading used car supermarket" and has 11 showrooms. Its cars come with a seven day exchange policy, are guaranteed for a year, have 12 months breakdown cover and free servicing for a year. Trouble is, all those goodies cost, and its the customer who has to pay for them. 
Cargiant.co.uk has up to 5,000 vehicles in stock. With a low profit margin/high product turnover approach, the prices paid by customers are keen. Surprisingly, theres a no haggle policy. A £200 deposit will secure a car for three days. But be warned credit cards, personal and company cheques arent accepted. Some debit cards are. Test drives and part exchanges are not a problem. 
CarSupermarkets.co.uk is a facilitator rather than retailer, claiming to offer the only complete directory and guide to the UKs biggest car sellers. Might be worth checking its website though if only for details of vehicle retailers. 
Motorpoint.co.uk stresses that it stocks European specification cars, supplied with the balance of the manufacturers warranty. It takes vehicles in part exchange. Test drives are always available. All staff receive specialist in-house training. At the time of writing, its biggest saving was on a delivery mileage 61-plate Mercedes-Benz S-class S350L CDi, yours for £59,999; a saving of £17,595 with fitted extras worth £13,209. 
Saveonnewcars.com describes itself as a discount centre that works with a large network of franchised dealers. Full manufacturer warranties are promised. Part exchanges are welcomed, as is nationwide delivery. The Fiesta at £7,895 instead of £9,495 looks great value, the Ka Studio reduced from £8,725 to £6,895 less so. 
Trade-Sales claims to be "the UKs lowest priced car supermarket". The Slough-based retailer has hundreds of vehicles in stock, plus "Unique Buy to Order service. 
UK-car-discounts.co.uk has discounts that are easy to understand andhuge. Plenty are in the £4,000-£7,000 range (lots of French models heavily reduced!) but Vauxhall Insignia diesels are available with nearer £9,000 off. Customers can chose cars that are in stock at factories or official franchised outlets, or they can be built to order. 

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Hi Hi Broadspeed, I am so pleased with my new Mercedes purchase using your service, I felt I must write and thank you. I was introduced to the Mercedes dealer within an hour of my first call to Broadspeed. That dealer matched the price you quoted exactly, and delivered my new Mercedes this afternoon. The discount totalled £3781 and I can honestly say that my experience was far better than previous orders placed locally. Better price, better service - what more could I ask? I will definitely be recommending you to friends and relations. Feel free to use this email in any publicity. Thanks again! DG, London

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Hi Simon, Just a brief line to say thanks, and also that I am delighted with the Mazda 6 Hatchback TS2 which I collected from your helpful dealer last week. Blessings.

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I visited your web site after reading about Broadspeed in the Which? magazine; and here is my experience. My wife and I just returned home from your Renault dealership in our new Laguna. We were impressed with the service and with the car itself. I chose a somewhat complicated specification - for which Renault quoted ten weeks (though it arrived after nine weeks). Suffice to say we now have a correctly specified Laguna - in sparkling new condition - with a saving of £4,839 (allowing £107 for two train tickets). Your web site is easy and clear - even for an old wrinkly like me! Your dealer matched the online price (to the pound) and could not have been more helpful and informative. I could have chosen free delivery - but chose to collect it as I was a little nervous about what I would get. In the event, I needn't have worried - my Laguna is perfect. I have no complaints whatsoever and will be recommending friends and family to Broadpeed from now on.

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Dear Broadspeed, My second new car using your service. If only all purchases were this easy, I would buy everything online. I phoned you and waitied all of an hour for your Mazda dealer to call me back. It was straight forward and I was able to agree the order within 15 minutes. I received the order form that afternoon . signed and paid £500 deposit by phone . it couldn.t have been easier. I was informed my Mazda 6 had arrived three weeks later . and decided to have it delivered- then received the invoice by email (accompanied by several helpful pictures). The vehicle arrived on time (actually, an hour early) and was exactly as ordered. My local Mazda dealer offered £900 discount. I achieved a saving of more than £3,400 on my 2.2 Sport. I followed your advice on my old Toyota and sold it for £700 more than the dealer offered . I sold it to the first caller. So an overall net saving of £4,100. Just brilliant . and thank you again!

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Dear Simon, I just wanted to drop you a line to say how impressed I have been with your services. From my initial enquiry, I placed a firm order with your dealer and today took delivery of my new BMW 320i, complete with a considerable list of extras . and I saved more than £3,000. In anybody.s world, this is a magnificent service, and incidentally put.s BMW.s own efforts in their so-called flagship London dealership to shame. Once again, many thanks and feel free to use this on your testimonials page if you wish. Yours sincerely,

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Dear Simon, Just a quick note of thanks. I collected my new Peugeot 207CC from your recommended dealership yesterday and am delighted with it in every way. Handover went without a hitch and the dealership seemed very happy with the Nissan. After taking off the cost of work you advised in preparing the Nissan for sale and your commission I was still left with a .cost to change. £3,875 better than the best deal that my local main dealer would offer. Thanks Again,

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Dear Simon, 

I initially spent several weeks in futile discussions with my local Jaguar dealer, including turnng up for a pre-arranged test drive and finding no car available, an inability to get any information on pricing initially, then getting a straight "there are no discounts" statement, and finally getting a marginal price reduction, it was clear that they did not seem to want to sell me a car. Real arrogance and indifference frankly. 

In contrast, after contacting Broadspeed, in a hectic 24-hour period, my phone was red-hot from around five dealers, three of whom ended up in a very competitive Dutch auction. It got to the point frankly where I was almost embarrassed. I am sure I could have had a slightly better deal still but, frankly, didn't have any more time available to haggle. I have now purchased from the dealer who continued a dialogue with me after hours on a Friday night which demonsrtated his commitment to doing a deal. The initial discounts offered by the three dealers were 7.5% off list price, although for November and October stock purchases I was offered somewhat staggering 9% and 10.5% reductions respectively. 

I was offered from one free flights to and from Heathrow for collection. Eventually, the deal I settled for was c.£33,150 for the spec below (I can't remember the exact figure) which included free transporter delivery to my house in north-east Scotland. The ultimate price was £33,999 because I added some extra options - this essentially equates to the list price for the basic car but I have fully £3k of options. Fantastic deal (for a car some dealers say is not discounted) and an exceptionally easy process. 

Thanks very much for excellent service - really on a different level from any other internet price comparison service I have encountered.

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Simon, Just a note to say thanks for an excellent service in the purchase of my new Jaguar XJ from my initial enquiry, to getting an excellent price, to the order of the car all in the same day. The dealer has been excellent and the car was delivered to my house by 08.45 on the 1st September 2008 at no extra cost. I would highly recommend Broadspeed to anyone looking to buy a new car and I will be contacting you in the future for my next purchase.

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Dear Broadspeed, I just forgot to say thank You very much to you and your Suzuki dealer for securing and delivering my new Grand Vitara in April.
Excellent service, good communication, very easy and no hassle!

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Hi Simon, Thanks for the excellent communications throughout when you sourced my new Mondeo. The car has been great plus the 21% saving we made off the list price was fantastic. I've been more than happy for sure to recommend your services to anyone who is looking to buy a new car.

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Dear Simon, The new Fiat Doblo arrived safely on Saturday. We are very pleased with it and thank you for your excellent service.

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Dear Simon, I just wanted to drop you a line to say how impressed I have been with your services. From my initial enquiry on about 10th June, I placed a firm order on 16th June, and today 18th July I took delivery of my new car, complete with a considerable list of extras - and I saved over £3,000. In anybody's world, this is magnificent service, and incidentally put's BMW's own efforts in one of their so-called flagship dealerships to shame. Once again, may thanks and feel free to use this on your testimonials page.

RH, London W10. 24 July, 2008

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Simon, Just a note to say thank you again for your service, when buying my new Citroen Grand Picasso. Great service from the dealer from start to finish and fantastic value!

DC, West Midlands, 12 July 2008

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Dear Simon, Just to say a big thank you for arranging my new Saab Convertible - it arrived last week looking splendid. The saving you achieved was fantastic as it allowed me to get a higher spec car for my budget. I've already recommended Broadspeed a couple of times and would be pleased to use your services again.
Many thanks and regards.

RH, Liverpool, 9 June 2008

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Cheers Broadspeed! My new car arrived this week, a Suzuki Grand Vitara. Your dealer was great to work with - and delivered the car all the way to Ayrshire, Scotland - with a great saving of £2,500. I will recommend both of you to others. Thanks again.

CM, 08 May, 2008. Prestwick, Ayrshire

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Just wanted to pass on my thanks for the superb service received from Broadspeed and your Peugeot dealership. Good service and a massive saving (almost £3,000!). I would highly recommend this site to anyone looking to buy a new car.

PW, 4 April, 2008. Dorset

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Dear Simon, I just took delivery of a new BMW 530d, my second new car via the Broadspeed web site and my second big saving (£2900 this time). Congratulations, your site is now easier to follow and has all the info I needed. The order process was totally efficient . I knew where I stood when I paid the deposit and again as the final balance became due. Your BMW dealership was super friendly, nothing was too much trouble. My son will need a new Polo soon and of course, I will be back to your site. Thanks to all at Broadspeed and the BMW showroom . a thoroughly enjoyable way to save money. 

JP, 19 March, 2008. Nuneaton, Warks.

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Attention: Mr. Simon Empson - Managing Director, Broadspeed Ltd. Reference is made to Broadspeed quotation Ref. number 1113P dated 12/11/2007 and subsequent telecom and emails with Mr Mike Harlow to place an order for the purchase of the Renault Megane I am writing to say thank you and express my satisfaction in the overall process that led to the purchase of the subject car. I would also like to acknowledge that the Renault dealer executed the order and delivery of vehicle in a very professional and courteous manner. The car was delivered 3 weeks before the estimated delivery date. Kind Regards,

PA, London W5. 02 March, 2008

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Dear Broadspeed, I have now taken delivery of a new car through your web site - for the second time. The service received from David at your VW dealership has been excellent as is the Golf Match; please pass on my thanks to him.

AP, 19 Feb 2008. Avon

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Dear Mike, I already bought a new Renault from you in 2005 and had a wonderful experience with the car and your process was outstanding. The Renault was purchased at a great discount and delivered on schedule. I.m in China currently for three years and return to London on April 7th - and looking for two cars. But haven.t made up my mind yet what I want. I.m pretty sure I want a small executive car and my wife either a Renault or Touran; let me continue my research. If you have any ideas, specials, let me hear them. Kind regards.

CL, Shanghai, 14 February, 2008

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I have a Lexus IS250 under a PCP which expires in January. Having tried to come to a deal with my local Lexus dealer for the past 4 months, I eventually gave up because they did not ever have the courtesy to ring me back. I have seen your site mentioned several times in Autocar and so decided to give it try. I found the site itself very intuitive and came up with the car that I wanted in a very short time at a very good price (since of course Lexus NEVER give discounts!). The next day I was rung by your company and you actually sounded like you wanted and valued my business, a first for a car dealer in my experience. I was then handed over to Mike who did the running from there. As it turns out, my initial choice did not fit my pricing requirements, but Mike was not perturbed and came back with other options and we eventually came to a deal. He even managed to negotiate a slightly higher part exchange for my old car. He then handed me over to the dealer and the upshot is that my car will probably be delivered at the end of next week. In all the time that I dealt with Broadspeed, Mike was never less than completely professional, and nothing was too much trouble. I only hope that you are still around when this contract expires as I would not hesitate to use you again. I have already recommended you to a friend of mine who is looking to buy a new car and I hope that this will lead to some more business for you. Thanks for taking the stress out of car buying and Merry Xmas and a happy new year to you.

Best regards, BT, Essex. 14 December, 2007

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I just wanted to drop you a quick note to say thanks very much for the excellent service you provided me in purchasing my new Laguna. I placed an order 3 months ago with one of your competitors and I don't think I received a call from them yet! I had to do all the chasing to find out about my car, but in the end, I gave up and cancelled the order. One phone call to your company and I was put directly in contact with your Renault dealer . who turned the car around in 7 days, booked a flight for me and my son - and then we had a great 'road trip' back north. Please post this on your website: 

To everyone toying with the idea of buying a car over the internet; scary as it is, you will not find a better service than the one afforded to me in my purchase from Broadspeed, I will definately be going back as I ended up getting the car cheaper than the one i had originally ordered from a competitor 3 months ago! Thanks a Million

RD, Scotland. 23 October 2007

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Hi Simon, 

After my look at your web site yesterday, deciding on the car and options, then contacting Broadspeed and you giving me the name of the garage to call, I have now ordered my new car! I cannot believe how simple and easy it was. Your dealer was friendly and most obliging, checking my options carefully then making a very fair trade in offer. All I can say is thanks, and when I need to change our other car I will be back

JW, Somerset. 15 October 2007

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Simon,

Superb service from your Honda dealer - the car was exactly as described, delivered on time with courtesy and without any snags. Why bother with local main dealers when this discounted service is available on new, unregistered UK cars! Many thanks...

DW. Warks. 12 October 2007

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Dear Broadspeed, 

Just a note to say thanks for all your help saving almost £3000 on my new Audi A6, delivered to my door this morning. The driver couldn.t have been more helpful showing me how all the gadgets work. This is my third car purchase using the Broadspeed web site. The first car was an imported BMW in 1999, I saved £7000 on that. Second was a UK supplied Mercedes with a £3100 saving back in 2003. Not only did I save money on the list price, but your monthly payments were lower than any local dealer would offer. I always recommend your service to friends and colleagues and wouldn.t hesitate to use your web site again. See you in 2011!

AS, Solihull. 01 October, 2007

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Hi Simon,

I took delivery of my new Jaguar XJR from your Jaguar dealership yesterday. Their very professional and helpful staff spent an hour and a half with me and I got the full main dealer hand over treatment. Excellent. The process from start to finish was first class and I would not hesitate to (indeed already have) recommend you to friends and colleagues. Next time I purchase a new car I will certainly use your service again. Just like buying from the main dealer, but with all the haggling and hassle taken out! Great discount, completely fair trade in for my old vehicle, and all the main dealer help and frills too. This is the closest thing to having your cake and eating it. Thank you.

DB, Notts. 26 September, 2007

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Simon

Just wanted to say thanks to Broadspeed. I just ordered my new Lexus IS250 Sport the dealership recommended by Broadspeed. The price you confirmed £28096 was a saving of 9.2%. It was very easy, the dealer staff were excellent, one mention of Broadspeed and all haggling was gone. If only everything in life were so easy! Thanks 

JK, Leics, 28 August, 07

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Hi Simon

I have taken delivery of a new Swift through your Suzuki dealership on May 5th 2007. I was very pleased with the service that I received from the dealer and its members of staff. The car looks and drives great and with the extras that were added, makes it stand out from the norm. I would recommend Broadspeed.com to my friends and family when they are looking to change their car. 

Yours faithfully, AG Surrey. 5 May 07

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Dear Mike and Lisa

I would like to offer my thanks for the way you dealt with my recent transaction to buy a new Honda Civic. The whole transaction was seamless and I was kept well informed throughout the process. You passed me onto an equally well organised Honda dealership who also paid particular attention to customer care. Once again, may thanks for your efforts and I have no doubt that I shall be recommending Broadspeed.

VW, Peterborough, 31 January 2007

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I really appreciate your advice, it is so difficult to get truly impartial advice and I thank you for the trouble you have gone to help me out. I will certainly talk to whoever you recommend, however, under the circumstances, I think your advice to hold onto the vehicle for a little longer may be the best advice of all, unless one of your VW dealership comes up with a no brainer deal that is! I will discuss this with them as and when they call. If there is no deal to be had in the short term, I will definitely be back to you for a car as and when I come to change, as your impartial advice has been invaluable. Please feel free to use this as a testimonial should you wish, as it truly demonstrates you are in the business of customer service. Once again many thanks. Regards, 

RS, Ilkley, January 30, 2007

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Dear Simon,

My new V50 was delivered by your first class Volvo dealership yesterday afternoon. I was pleased both with the Broadspeed web system and the friendly, efficient service of your dealership. I received colour images of the car within 40 minutes of the first email . and I agreed the whole deal within 48 hours. My new Volvo arrived exactly as expected (and on the promised date). Not only that, I got the same trade in allowance but saved more than £2,000 compared to my local showroom. Congratulations Broadspeed and long live the internet! I shall recommend your web site to my family and friends.

OS, Byfleet. January 24, 2007
 

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Dear Broadspeed

Just a note to let you know that I took delivery of a brand New BMW 320d Sport last week and to say thank you for arranging the deal. Everything went totally smooth and the BMW dealer you put me in touch with could not have been more helpful. All the prices were exactly as quoted by yourselves. The part exchange of my vehicle and the purchase of the new car was very smooth and efficient and I was driving away with the new car in a few hours.

AJ, South Wales, 4 December 2006

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Dear Simon,

A note to tell you that I have now taken delivery of my brand new Mazda 6. The response and service I received from your Mazda dealership was excellent (prompt, professional and friendly). The discount price was significantly below anything I could find locally . and they kept me informed at every stage of the transaction. Your web site was clear and easy to use and I shall not hesitate to pass on your name to friends and colleagues.

PN, Cheshire, 11 November 2006

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Hi Broadspeed,

Just a quick email to say that we've purchased our new Ka from your Ford dealership - thanks to you and them for a good service with no hassle.

AE, Surrey, 16 October 2006

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Simon

Just wanted to let you know that I was delighted with the service provided by your website. I picked up my new Seat Leon FR at the weekend and not only did I receive a very friendly and efficient service from Danny at your dealership but also obtained a good discount to what my local dealer was prepared to offer. Thank you for your help.

DO, Herts, 4 October 2006

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Dear Simon

Just writing in to thank you for your service in putting me in touch with your Mercedes-Benz dealership. The car purchased was the Mercedes C200K and I was pleased with the discount, so thank you once again for your excellent help in the transaction.

C.P. Caldecott. 2 October 2006

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Dear Simon

I just wanted to drop you and the team a quick e-mail to express my thanks for your service. After going to my local SEAT dealer and being told there was no discount, under any circumstances, available for a new Leon TDI FR I contacted Broadspeed and you put me in touch with your SEAT dealership. I dealt with a very professional and helpful salesman there (Danny) and have just picked up my brand new car (not even pre-registered) at a £1700 discount. Having been quoted the discounted price I was expecting that there would be some extra "hidden" costs somewhere to reduce the discount but the price quoted was the price I paid. I will be very happy to recommend Broadspeed to anyone I meet and thank you once again for your assistance.

AH, London 11 September 2006

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Thanks to all at Broadspeed and your Toyota dealership! Buying a new Previa became very difficult, luckily your dealership managed to obtain one of the very last models.

Toyota will probably bring out a new model now, so if and when they do you never know I may be straight back in the market place again! Thanks again.

RD, Notts, 11 September 2006

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Dear Simon

I just wanted to say how delighted I am with my new Renault Scenic and for the fantastic service I received from both you and the dealer. Two days after I placed my order, I saw a colour I preferred . and your dealer was happy to change my order for me. Wonderful!

Yours sincerely, BH, Dorset 9 August 2006

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Dear Simon,

Good to talk to you today and thank you for your advice on mobile phones. I await further information from you about the new 3G services. We have had our top of the range Picasso for about two weeks and are absolutely delighted with it. It was delivered to our door by a most courteous driver who took the trouble to demonstrate the car's features to us. The delivery was quick, we got exactly what we wanted - at a price that was several thousand pounds cheaper than anybody else. Thank you - I have already recommended you to several other friends. 

Regards PH, Wilts, 8 August 2006

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Dear Mr Empson,

I thought I would let you know of my experience of purchasing a new Mercedes-Benz A-200 CDL on behalf of my daughter and son-in-law a couple of weeks ago you.re your Mercedes Benz dealership, via Broadspeed. All I can say is, I wish all Mercedes Benz dealers were this good! There is a message on their telephone saying that they were voted No. 1 in the UK for customer satisfaction and I can see why. In particular, David C who dealt with the sale was absolutely superb. I did not think there were sales people that efficient anymore and I was very pleasantly surprised (and got a great deal!). This is one dealership that matches the quality of the product and is the first one that I have come across in that respect in nearly 33 years of Mercedes .Benz ownership. When it is time to change my own Mercedes-Benz, I will not even consider any other dealership. Many Thanks

KH, Cambridgeshire, May 18 2006

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Simon,

We had spent 4 weeks trailing around main dealers trying to find a suitable used car to replace our 4 year old Passat. Your team was able to source a brand new Golf within minutes, ready in 10 days, exactly the spec that we were looking for, and at a cost less than the 2nd hand cars we had been looking at! We are now the owners of a brand new, Volkswagen Golf and didn.t have to do any more work to complete the deal - a couple of phone calls with the main dealer and trade in sorted - new car on the driveway, job done! Many thanks for all your help. Regards

AW, Bath and Avon, 17 May 2006

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Hi Simon,

I am very pleased with service the received from your Skoda dealership, being accurate, efficient, professional and friendly. Regards,

DW, Bedford, 16 May 2006

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Simon,

I just wanted you to know that the car I ordered arrived about a fortnight ago. Exact specification and delivered on day expected, in fact everything I could have asked for. As for my experience of buying a car through Broadspeed I can have no complaint. Any query I had was quickly dealt with by REAL people who at no time tried to fob me off with false promises. I was at all times given accurate information so knew exactly what to expect. Thank you especially to Richard who was always a great help and a reassuring voice on the line. I would have no hesitation in recommending your site to friends. Thank you again, 

NP. Herts, 14 May 2006

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Dear Simon,

I bought a new Toyota in March from your main dealership in Notts after trying several local dealers. There were no local dealer discounts offered, only added value ie mudflaps, petrol etc. Thanks to Broadspeed, I saved over £2000 - and it couldn't have been easier!

MT, Yorkshire, 11 May 2006

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Dear Simon,

Today i've taken delivery of my new mondeo estate and i am delighted with the service you provided.

Your site is very easy to use and everything falls into place perfectly. I dealt with craig at your ford supplier who is a smashing fellow.

I have already passed Broadspeed on to a couple of friends who are placing orders for vehicles. Many thanks for a great service.

KT, Tyne and Wear, 3 March 2006

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Simon

Having collected our new Volvo XC90 last week from your Volvo dealer in Surrey, we would like to thank you for putting us in touch with an excellent garage. It was a pleasure to deal with a Garage that still believes in providing true customer service. The salesman we dealt with was Matt Edington who from the moment we walked in the showroom treated us in a very friendly and professional manner: although he was very efficient he was not over powering. 

Thank you for Broadspeed.s help.

CB, Hamshire, 11 March 2006

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Simon

Just to let you know that the new Ford KA was collected from your Ford dealership in Surrey this morning - having made arrangements with Victoria. The whole experience has been flawless and absolutely professional. Thank you.

PG, Bagshot, Surrey, 4 March 2006

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Dear Simon, 

I have just taken delivery of my new Ford Mondeo from your dealer in Lancashire. Does any company in the UK offer a better level of service than that provided by John and Craig? I very much doubt it. The whole process from logging on to Broadspeed through to collecting my new car could not have gone more smoothly. The £4,200 saving was merely the icing on the cake. Many thanks to Broadspeed and its dealership. Best wishes 

JT, Lancs, 2 March 2006

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Hi Simon,

Just to let you know that my Land Rover Freelander arrived at the specified time as promised and that I am very pleased with it indeed. For peace of mind, I have always previously bought cars from local franchised dealers, but I have been delighted with the service provided by the supplying dealership and in particular by yourself. I shall certainly be in touch with you again to buy my next car and will be recommending your service to everyone I know! Thanks again for all your help.

WI, Glasgow, 19 February 2006

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Hi Simon,

We purchased a new Suzuki Alto Automatic from your Suzuki dealership and picked the car up on Saturday. The service we received was excellent and the garage worked hard to help in every way possible. We saved £1200 on the list price of the vehicle. The Suzuki garage also put some car mats and chrome door knobs on to make the car a little different. It is for my wife - and she is totally delighted with it. Thank you for a great service.

CB, Bidefiord N.Devon, January 11 2006

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Good Morning

I would like to say how easy you made the procedure for buying my new Toyota MR2. 

I have recommended your service to two friends who are about to buy another car.

The Toyota garage was very friendly, helpful and efficient and everything went smoothly.

Regards, DG, Cheshire, January 4 2006

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Hi Simon, 

I wanted to by a new VW Golf and had been to a VW dealer before contacting you on the internet. After E-mailing Broadspeed, your VW dealer promptly contacted me and offered a good price for my part exchange car. With the discounted price and a good part exchange price it was too good a deal to miss - and was considerably cheaper than offered by my local VW dealer.

Within two weeks of contacting you, I now have my new VW Golf which I'm extremely pleased with. This is the first time I have purchased a car on the internet and I can honestly say it has been the smoothest trouble free purchase of a car by me with the added bonus of a very good financial deal. Thanks for such a good service. 

TM, Northants, Dec 4 2005

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Dear Simon Empson,

Many thanks for putting me in touch the Skoda dealership. I now have a lovely new car (the first I've ever bought) and at a very good price. The whole experience was very quick and simple. Thanks again.

CL, Tyne & Wear, December 2005

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I just wanted to take the time to say thank you to Broadspeed. The whole process of buying my car after taking the no-obligation quote was smooth, efficient and pleasant. 

The dealer I was introduced to improved on the deal by offering me a pre-registered car (still 0 mileage and higher specs than that sought in the quote but for a lower purchase price and still a fair part ex on my old car). 

I feel that I have a good/ fair deal on my car without aggravation to achieve it. Now, on top of this I have a free Sat Nav service to look forward to!

PD, Cheshire, November 7, 2005

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Sirs,

I have now received my new Skoda 1.9 TDi 4x4 from your Skoda dealership. All in all, it took 2 weeks. I am very happy with car, the service and saving and would certainly recommend to friends. I am now looking forward to receiving my free Sat Nav service to complete a very happy deal.

ML, Yorkshire. 19 October 2005

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Dear Simon,

Our new car was delivered on Friday 7th October. The whole of the purchase from enquiry through your website to confirming purchase to delivery was smooth and stress free. This is the third new car I have purchased over the internet in the last 4 years. All have been straight forward and professional. 

My total savings over published list prices for the three cars is £12,000. One point of comment: I only received one quote for the car (not three). It was at the 'internet price' so no problem.

SM, Colchester, 18 October 2005

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Simon,

Just to let you know that we picked up our car today. We have never used a broker before but would recommend buying a car this way. It was the most painless way to buy a car and we got a better deal than we could get ourselves at a dealership.

Broadspeed were in touch within 2 days and the dealer was in touch within a couple hours after we confirmed our interest. After that the Toyota dealership were very helpful to allay any worries we had about the trade in of our existing vehicle. Our worry was that the price could change after the dealer was able to see our car but the whole transaction went very smoothly.

MB, Liverpool, Sep 30, 2005

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Hi Simon,

I collected my Audi TT on Monday and was very pleased with the whole process and delighted with the car. Only one hiccup they had mislaid the second set of keys for the car (which have now been reordered from Audi). I would have no hesitation in recommending your service and thank you for your help.

LB, E Sussex, Sep 09, 2005

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Dear Simon,

I thought I would drop you a line just to let you know about my new car purchasing experience via Broadspeed. I ordered a new Audi A3 2.0 TDi S-Line Quattro with various options and was more than happy with the discount offered via Broadspeed.com - especially after a rather frustrating morning spent at my local Audi dealer (who wasn't knowledgeable about the Audi product and would not offer any discount on the model I wanted).

I was contacted by your Audi dealership who was very efficient and dealt with my order. We did have a hiccup; when the car arrived at the dealership it was a Sportback. I was offered the option of them re-ordering the correct model and a bit of a wait or taking the 5 door for the same cost as the 3. I happily accepted the 5 door at an even better discount! What a great car. Many thanks for the service that you offer, very straightforward, friendly and efficient and I will have no hesitation in recommending Broadspeed to potential car buyers.

Regards, AM Cambs August 3, 2005

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Simon,

Just to let you know I collected my Saab Aero at the end of June. Very smooth no problems, garage very helpful, delighted with car. Regards,

MW, Notts. 21 July, 2005.

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Dear Broadspeed

Just a quick note for you to add to your list of testimonials form satisfied customers. I have today taken delivery of a Mazda MX5 Arctic and I am writing to say how pleased I have been with your service and also the price saving! Louise handled my enquiry and I was particularly impressed by her speed of response and her enthusiasm, which compared very favourably with one of your competitors and was the key factor influencing me to do business with your company. Please pass on my thanks to her. I would not hesitate to recommend you to anyone looking to purchase a car.

MP, Northants. 10 June, 2005

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Dear Louise,

Just a note to express my grateful thanks for the excellent way you have undertaken the purchase and supply of my Ford Mondeo Titanium X. The car drives superbly and was well and truly christened in the atrocious wet conditions encountered Friday on the way home. Please convey my thanks also to Ann-Marie, Brian and Rob. Trust I can do further business in the future, but regret must keep the current car a minimum of five years. I have however recommended Broadspeed to my son who will probably be looking to buy a new Focus ST early 2006. Again many thanks for your all your help, it is much appreciated. Yours sincerely,

RB. 6 June, 2005

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Dear Chris

Thank you very much for such a good service between yourselves and your recommended dealer. I have taken delivery of a new Renault Grand Scenic today and am delighted with the car and your organisation. I was a bit nervous of buying "on-line" to start with but was also very disappointed with my local Renault dealer - at least I got a test drive though! From start to finish of this deal I have been very pleased and reassured so thank you once again.

Dr AN, Cheshire, 22 April 2005

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Simon

Just a quick email to thank you for your assistance in helping me find a good deal for a new A3 Sportback. I contacted your Audi dealer after speaking to you on Monday and they were very helpful, I collect my new car on Saturday!

Many thanks, LP, Shrops, March 4, 2005

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Dear Broadspeed

I recently researched buying a new car via the internet and compared prices with local main dealers. I eventually ordered a new Nissan Primera Tino through your dealer. My car was delivered today and I am very pleased with it - and the service - as well as saving nearly £3,000 on main dealer's prices! Thank you.

PM, Cheshire. March 3, 2005

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Hi Simon,

I ordered two new cars - one from your BMW main agent and the other from Land Rover. Thank you for an excellent insight into buying new cars so cheaply! All the best, 

MC. W Yorks, 19 Jan, 2005

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Dear Simon, 

Thank you for all your help. I placed an order and our new VW Polo was delivered last week. We are very pleased with the whole process and the car.

WB, Sussex, 21 Dec 2004

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Dear Simon,

Just a quick note to say thanks for your help in my purchase of a new BMW. All went very well and the car is a dream to drive. I shall pass your name on to any of my friends who are thinking of buying a new car. 

Well done Broadspeed.

Regards, BK, Sheffield. 08 November, 2004

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Dear Simon,

My new C Class Coupe has just been delivered by your Mercedes dealership. I must say that I am delighted both with the service I received from Broadspeed and the swift, efficient manner with which your dealer completed the whole transaction. It has taken less than two weeks to order, pay for and receive my new car - at a price £1797 less than my (disinterested) local MB dealership offered me. It even had a full tank of fuel! Well done - I will be recommending your service to my friends and colleagues.

NB, London. October 13, 2004

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Dear Simon

Thank you for e-mailing your Audi dealer re the discount price for the Audi A3 I ordered, this resolved the matter fully - it was very much appreciated what you did for me. I would like to thank you and your staff for their prompt attention at all times. I am just about to leave home to collect my new Audi A3. Thank you once again. 

Yours sincerely, AH, London N21. 10, October 2004

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Jerry, 

I got my new car yesterday and I'm absolutely thrilled with it - I think it was well worth the wait for the new model. Your Volvo agent has done an excellent job in keeping me informed of progress and answering any questions along the way. We have only one minor issue which we have agreed will be resolved at the first service in three months time. Thanks very much for your part in facilitating this purchase. Another very satisfied customer. 

Best Regards, GS, London. 30 September, 2004

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Dear Simon, 

Just to let you know, I have ordered my car through the Audi main dealer, via Broadspeed and pick it up on Saturday. The service shown has been exemplary and extremely swift. There is no reason why I would not use the Broaspeed service again and I have already recommended Broadspeed to all of my friends for the next time they want a car. 

Many Thanks. GM, Lincs. 28 September, 2004

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Dear Simon, 

Just to let you know we picked up the car today from your excellent Audi dealership. Ian was very helpful and efficient - the handover went very smoothly. 

Thanks again for your help - and thanks for the money you saved us! 

Cheers! SD, London. N21 August 2004

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Dear Jerry, 

I have decided not to buy a new Audi Allroad after all and duly cancelled my PRE-ORDER. Your price was as expected, extremely competitive . however I shall now be focusing on the used market. Thank you for your support this week . you were most helpful - and I would not hesitate in dealing with you and Broadspeed again should I require a new Audi in the future. 

Regards, GM, Cheshire. July 4th, 2004

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Hi Simon,

The week before last I was in contact with your Audi dealership and I got an excellent discount. I signed and returned the contract on Thursday June 3rd, so as far as I know the order is underway. I am out of the country working at the moment, so don't know if there has been any correspondence this week just past.

It was very simple - and I thank you for your services.

Best Regards, GW June 11, 2004

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Hello Simon,

Just a note to let you know we went ahead and placed the order with your Audi dealership.

Many thanks for your very quick and efficient service.

Kind regards, SD. London, 9 June, 04

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Dear Jerry 

I took delivery of our new car on Tuesday. Josie did a great job in handling the order and ensuring the car was properly prepared with various dealer accessories fitted. 

I feel as though I am one of the first to have a V50, and particularly the diesel version.

We are delighted with the car, and many thanks to you at Broadspeed and Josie at the dealership for executing our order so professionally and efficiently. 

This is the way private punters should be buying their new cars!

With best wishes, MH, London. 30 April, 2004

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Dear Jerry,

I would like to congratulate you and your staff, in particular Steve for the smooth, efficient and professional manner in which my recent purchase of a new Mercedes E270CDi Estate was conducted. It is unusual in this day and age, for such a major purchase, to proceed smoothly - so it was refreshing for the car to be delivered on time, as specified, with helpful explanations of its operation by the delivery driver and excellent support from Steve.

Together with your supplier, Broadspeed makes a formidable team. Congratulations!

Yours sincerely, PB, Essex. 07 April, 2004

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Dear Jerry,

Thank you for all your help with this purchase. I shall recommend your service to friends and colleagues.

Best regards, VB, Birmingham, March 2004

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Dear Simon,

Brilliant - the best new car web site I have used. I placed a Pre-Order online Tuesday at 9.50am. I was called by your dealer on Tuesday afternoon at 2.30pm. I received his email listing the car details and specification (and even two digital images) at 3.15pm on Tuesday. I confirmed the deal and paid using my credit card for the deposit and internet bank account for the balance on Wednesday morning. My Vectra was delivered at 6.30pm on Friday evening - exactly as expected, gleaming and £6,722 less than the new list price. As the driver said: "why does anyone pay list price anymore?" I can only say that you have got the whole thing worked out perfectly - buying through the net saved money, time and hassle - keep up the good work!

MG, Fareham, Hants. 19 March, 2004

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Dear Jerry, 

A note to say how smoothly the whole operation for ordering and delivering my Volvo has gone - I have taken delivery and am very pleased. Both Gareth and Josie provided the friendliest and most efficient service and I shall have no hesitation in recommending them (and Broadspeed) to others. Thanks for the introduction - it was well worth the nominal fee. Yours sincerely, 

GE, London, March 2004

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Dear Jerry,

I am extremely impressed with your service and customer care - I will

recommend you to anyone I know who is contemplating a new car purchase.

JT Yorkshire 27 Feb 2004

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Dear Jerry, 

I've been very impressed with the service and support Broadspeed have given me and now, finally, I'm looking forward to taking delivery of the car. It was nice to find Broadspeed when looking for new car suppliers as other companies, although having nice websites, seemed to be a bit faceless and have no history behind them. I recognised Broadspeed's name from when I had my mini so it gave me a lot of confidence when thinking about parting with a large sum of cash over the internet.

IS, Kettering, 25 Feb 2004

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" I could not believe it was so simple. I chose the managed option, within 48 hours I had made my choice and the manufacturer had contact me directly to make all the necessary arrangements. My new car has arrived in perfect condition, delivered to the door within seven days of my first contact with Broadspeed and at a price that my local dealer dismissed as 'impossible' - over £4000 below the list price. Please pass on my thanks and congratulations to all at Broadspeed and Mercedes for their help, attention to detail and their genuine desire to help make the process as straightforward and stress free as possible."

DT, Lancashire, Dec 2003

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Dear James,

Sorry I have taken so long to send this, but I have been busy playing with my new toy!

The car arrived in perfect condition on Sunday afternoon and has behaved well ever since. I would like to take this opportunity to congratulate you on your efficient service and I will whole-heartedly recommend Broadspeed to anyone who is contemplating a new vehicle.

Also, I would like to compliment you on your choice of delivery contractors. The chap who delivered my car had to overcome a very narrow street coupled with a very steep hill. All of which he handled with cheerfulness and expertise.

I look forward to doing business with you again in the future.

Regards, GSG, Nov 2002

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The following testimonials refer to European imported vehicles (Note: we ceased to import new cars permanently in Oct 2002). All later testimonials refer to UK vehicles supplied by UK Dealers - carrying a full 3 or 5 Year Warranty.

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Dear Jerry,

The Discovery drove beautifully to Edinburgh ; I arrived home safely at 8 30 p.m. and the car has been much admired; we will see to the paperwork in due course; meantime very many thanks for your help.

MT, Oct 2002

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Dear Simon,

A note to express my thanks for your help changing my beloved Audi.

I had wanted a TT ever since they were announced. The moment I first saw mine emerge from your (impressive) delivery truck will remain etched on my memory - for ever. Thanks also to Steve for the painstaking care he took unloading my prized possession.

You remember my desperate call twenty four days after delivery? The wonderful but devastating news that Kate was expecting our first child! My sleek coupe would have to be replaced with a b?!^$y estate car!

The speed and efficiency with which you exchanged my TT for the Merc estate was amazing. I had not expected to get my money back bar £500 on the TT nor to save over three grand on the Merc (as it was available immediately), but I did.

That.s what I call a deal!

I shall be using Broadspeed when Kate.s Clio clicks above 50,000 miles . so see you again sometime in 2004.

Keep up the good work!

DL. Oct 02.

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Hello Ruben,

Just a quick note to say that I have collected the Opel from the dealer in Holland who was very nice and extremely helpful. Also I would like to take the opportunity to thank you for all your help in making the purchase of my Zarira a pain free task. I have been, and will certainly continue to recommend yourselves to friends and customers.

Thank you, AH Sept 2002

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Dear Simon,

Arrived safely home this afternoon...250 miles already on the clock !

The car is superb, and drives as well as it looks.

I called you after I arrived home, as in Jerry's absence I was unsure who to contact to inform you that the manuals / service book / guarantee leaflet etc. are all in Dutch !

Anyway - I spoke to someone who said they'd pass the message on and that English manuals etc. would be sent out.

It was good to meet you today, and to see the site of the operation. As I said to you this morning, Jerry Ping (and Andy East) are a credit to your company, and have been fantastic.

Regards, AL, Aug 2002

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Dear Mr Empson, 

This Order, for purchase of our new car, began in earnest in December 2001. I write today to say a word of thanks and congratulation to you and your teams both at Broadspeed and also in the Lawson group. I took delivery of the new car today 8th July and very much look forward to using it, hopefully, for many years to come.

It was whole new experience to engage in a transaction conducted almost entirely by e-mail right up nearly to the end of the process. Marvels of modern technology!

On previous occasions of purchasing cars in the more usual way we had always met and dealt personally with company staff and had continued contact with them thereafter. This has been a quite different kind of transaction and, understandably, the contacts have necessarily been a bit remote.

It would be nice to have from you as a memento of our good customer relations, passport- sized photographs of the helpful folk who treated us with great courtesy throughout the whole exercise. I would very much like to have a neat pictorial record starting with yourself and including Jerry Ping, Ruben Paniceras, Johan and Simon Linnenbank, and of course Jessie Rodas. 

The Staff at the Bathgate branch of Lawson were most helpful and I have thanked them in person.
May I wish you and your teams success in your business enterprise and thank you for seeing through our commission so carefully.

AC, July 2002

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Dear Mr Empson,

I am writing to thank you for your company's help in obtaining my new car under the above order number. I collected this from the dealer in Denmark last month, brought it to the UK and registered it at the local DVLA office. The process was very straightforward. The dealer was very helpful in explaining everything in English. The only problem was that the English handbook and service book were missing. The copies supplied when I collected my Saab were in Danish. I have now received through the post from the Danish dealer the English versions of these books.

I must say that I have been very pleased with the ease with which the process operated, and I continue to be amazed at the substantial saving off list price. My thanks to Ruben Paniceres, Simon Linnenbank, Johan Linnenbank and Jerry Ping for their help with my order.

Yours sincerely, CE. June 2002

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Hello Jerry,

I am pleased to report that the car is at last in my garage and it looks to be a very fine vehicle. 

Many thanks to you and Broadspeed for an excellent service. 

Regards DK, April 2002

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Jerry

I am now back from Denmark having sauntered through northern Europe on my way back to sunny Glasgow.

I don't know if you noticed but the weather in Scandinavia/Germany over the last few days has been magnificent. Hardly a cloud in the sky so the soft top was well and truly down!

I paid a visit to my DVLA office this morning and I should have my new tax disc with private plate registered by Friday.

I can't begin to tell you how pleased I am with my new car and all the arrangements. The pick up at Esbjerg was painless and very friendly. I got all the required papers and apart from nearly shooting back into the plate glass window all went well!

I am not quite at the end of the admin trail but I will certainly be recommending your company and this type of purchase/import to my friends. I was expecting far more aggro although I'm not sure from where! Even my flights and train were bang on time.

My only slight niggle was the lack of any information on build date / expected delivery date to dealer, early on. This would have been nice but now is of no real importance.

Sincere thanks once again for all your help.

Yours in Saab, TG. April 2002

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Dear Broadspeed,

Thanks very much. Its been worth the wait ( 11 months ) and please pass on my thanks to the lads who valeted and prepared the car for my arrival in East Tilbury. They went out of their way on several occasions whilst I was there collecting my car. They were extremely helpful. Also please pass on my thanks to all concerned over the last 11 months.

One very happy customer. 

SM, March 2002.

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Dear Owain

Just a note to let you know that at long last my car has arrived.
Although it all took a bit longer than I expected, I would just like to say that I am
absolutely delighted with the car, it was well worth the wait, and despite the
price increase, I still paid considerably less than I would have done in the UK. 
I must admit that throughout the process I was always rather anxious - hence the
sometimes fraught e-mails you often received from me from time to time, I have
never conducted business over the Internet / e-mail involving such large sums of
money before, so it took a tremendous leap of faith for me. Anyway now that its
all over, and I.ve seen the end result, I would have no hesitation using your
services again or recommending them to friends, in fact my wife intends to renew
her car in the next year or two, so we.ll probably use Broadspeed again.
Once again thank you very much for your help, and look forward to doing
business with you again in the future.

Regards, CK, March 2002

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Dear Simon

Thank you for your e-mail which I have accessed here in South Africa.

Many thanks indeed for your prompt response and the offer of the monies. I 
feel that you acted very responsibly in this matter and whilst it may have 
cost you money I feel that your reputation for dealing fairly with your 
customers has been enhanced. I would have no hesitation in dealing with you 
again.

Regards

PL. March 2002.

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Hi Simon,

Just to let you know, I picked the car up on Friday and everything is in 
order.

Could I pass on my thanks to you and your team (especially Jerry) For the 
help and advice over the last few months.

Although the delivery time was slightly longer than I anticipated, its been a 
first class service and I wouldn't hesitate recommending yourselves to any 
potential buyer.

Once again, many thanks,

RC, March 2002

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Jerry,

I ordered an Opel Zafira through Broadspeed, which when it arrived 6 months after the original order was exactly to the specification I had requested and some £4,000 cheaper when compared with Vauxhall's own Internet price. In writing this I would like to inform other potential customers the following learning's I have had from my experience.

1. Broadspeed are not a charity - they are there to make money and run a tight ship. As a result trying to talk to someone is very difficult, but I know form various Email exchanges that they work long hours and do not see much of home. All my exchanges with Owain and Jerry were always polite - I guess they must be used to worried customers waiting with no feedback. 2. Risk, yes there is a risk - not that you will lose your money or anything like that, but that it could take longer and cost a bit more than you anticipate. I have imported cars before and this is very par for the course - you are asking Broadspeed to save you a lot of money, so don't tie your budget and timescales up until you get the call the car is at the dealers. 3. What you are paying for. You need to take on board that you are paying for Broadspeed to find the lowest possible price. Naturally this is based on a list of dealers that they deal with on a regular basis so you pay for this knowledge. 4. The Dealer. If the dealer was an example of what Broadspeed use, then I was very pleased, we were met at the station, shown the car and even had a set of mats and full tank of petrol thrown in, (but don't bank on it!) and even a bunch of flowers - no kidding.

To sum, up would I use Broadspeed again, well provided I win the lottery next weekend the answer is definitely yes, except if it's for new Opel as I now know the dealer and like Broadspeed I have now paid for that!!!

GR, Feb 2002.

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Dear Julia,

My car arrived yesterday and appears to be perfect. Please pass on my thanks to Owain, G(J)erry, Russell etc who assisted with the process - much appreciated. I look forward to ordering another car through your company in approximately three years!

Thanks again,

RA, Feb 2002

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Dear Simon

Just a quick note to thank you for the prompt payment of my refund. I appreciate your efficiency.

I shall continue to keep an eye on your progress with interest, and look forward to placing an order with you in the latter part of next year.

Yours RM, Jan 2002

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Dear Broadspeed,

Just a quick note to express my commendation for sales and customer service processes.
I was advised of your website by a colleague, whilst looking to import a new car. I found the web site easy to use and full of relevant accurate information. So much so that I made a conscious decision there and then that I would entrust Broadspeed with the delivery of my new car. 

Within 5 minutes of placing a pre order I received both confirmation of the order, confirmation of the Netbanx deduction and information informing me of the sales process. Within a further 10 minutes I received a call from your dealer in Germany to talk about the specification he had received. 

As an account director for Lucent I spend my working life talking to enterprise customers around the world about Internet Call Centre solutions and Customer Relationship Management software frameworks. Yours without doubt is one of the best customer interactive, on-line ordering web sites I have come across. It is a credit to your company, as are your business partners on the continent.

SB, Lucent Technologies.

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Dear Sir,

I have recently taken delivery of a new VW Golf from Spain through your company Broadspeed. I would like to say how pleased I am both with the vehicle and the service I received from Owain and the rest of your employees. I was particularly impressed with the friendly and efficient service from Raymond in the delivery office. I was very apprehensive about spending such a large sum of money importing a vehicle, as it transpired there was absolutely nothing to worry about. The whole transaction was well managed from start to finish. Many thanks.

Mr P.M. 14/06/2001

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Hi Russell,

Well I finally got it the car of my dreams, and it was worth the wait, it's wonderful, it's fantastic, it's soooo cool! I wouldn't let the old man drive it until yesterday, so now he can clean it, ha ha cunning plan on my part. Even better,it's so ozone friendly it's only £100 pa to tax it. Richard was great as well - I couldn't fault them. I would have let you know sooner all this but I've been too busy posing. Thanks again.

Mrs S.H. 10/04/2001

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Dear Simon,

I just wanted to drop you a quick note to say thank you very much. Back in November I placed a order for a brand new Toyota MR2. I have just returned home this evening after collecting my car and driving it back. Owning a sports car has always been a dream for myself however I was never able to afford it - that is until I found your website. With the discounts you were able to offer I was able to afford the car of my dreams - and I owe you a huge "Thank you!!" for making my dream a reality. I have found dealing with yourselves a straight forward and smooth process and you can be assured that I will be recommending your service to anyone that will listen - in fact a few people at my work have been watching my progression with interest so hopefully you may have a some more business coming your way! Again - thanks!

Mrs V.R. 24/05/2001

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Russell,

Thanks for the note. I have placed an order for the BMW. The car will take c 4 months to arrive. It is now likely that I will not require the Broadspeed full management package, but I will make a final decision next February. For now, please assume I will not require that service. Many thanks for your assistance. I will recommend Broadspeed to my colleagues.

Mr P.B. 30/10/2000

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Dear Broadspeed,

A quick note to say thanks for your service. I collected my Nissan Almera from Rotterdam on Saturday and am very pleased so far! The garage was very helpful and thorough throughout!

Mr A.A. 30/10/2000

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Dear Russell,

Just to let you know that everything has been finalised with respect to my purchase of a Mazda MX5 from Douglas in Belgium. The car has been picked up, registered and VAT duly paid, all without a hitch. I must say that the service provided by Douglas was excellent, as were your own service and guide notes. Many thanks for your help.

Mr J.R. 16/10/2000

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Dear Owain,

Would you please be so kind as to refund my £150 booking fee due, in no small part, to the fact that my wife is now pregnant and any enquiries/thoughts/dreams about a Toyota MR2 Roadster are now completely out of the window! Please do not hesitate to contact me should you need to discuss the matter. I have to say that I think your website is quite simply the best of any of the suppliers of imported vehicles, is easy to navigate and extremely informative. I suppose I will end up coming back for a damn people carrier! Many Thanks.

Mr W.J. 02/01/2001

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Dear Simon,

Thanks to the excellent service provided by Broadspeed I ordered a BMW 323Ci Coupe at the end of April. The supplier promised that it would be ready in July - and it was. I and my wife travelled over, met Tom and collected the car at the beginning of August. Tom is a delightful (if not the most organised) person to deal with. We are delighted with the car and even after paying UK VAT - we saved over £6,000. The service you provide is first class. Keep up the good work!

Mr J.B.K. 12/10/2000

BROADSPEED LIMITED TERMS & CONDITIONS
Apologies for the formlity, but the following is necessary for everyone's protection.

PLEASE READ OUR T&Cs CAREFULLY
Viewing any web page is taken as your acceptance of these Terms and Conditions. If you do not agree, please don't use this site.

1) ABOUT BROADSPEED
First established in 1962, launched online in 1995. Broadspeed was a successful racing team under the direction of Ralph Broad between 1963 and 1982. In 1976, Broadspeed was the Ex-works Jaguar Racing team. Ralph retired in 1979. The company name and trademarks were purchased by Simon Empson (the MD) in 1995.

2) PRIVACY/ YOUR PERSONAL INFORMATION
We will email a single quote for the vehicle you requested. We (or one dealer on our network) will telephone you (once only) to answer any questions about your potential order. Other than these contacts, your personal details are never shared with any third party. If you request additional information, further calls and/or emails will follow.

3) WHERE WE ARE
This web site is owned by Broadspeed Ltd - Admin/Accounts Address: Steps Farm, Rectory Hill, Polstead, Colchester CO6 5AE. Sales Address: 22 Coronet St, London N1 6HD (Old St Underground is 5 Mins). Contact T: Accounts T: (01206) 460015. F: (01206) 808150. Sales T: (0207) 183 4750. M: (07878) 555247. E: mobile (at) broadspeed.com. We also have regional officces in the West Midlands and Greater Manchester. Web site prices are checked at least every thirty days and are provided by established UK trade suppliers (eg: franchise motor dealers, finance or leasing companies...).

4) OBLIGATION
Use of our web site is FREE. There is no charge for online quotes, email quotes, verbal assistance or advice. We only make a charge (of £199) if you place an order for a new or used vehicle (otherwise, it remains totally free). Broadspeed Ltd is wholly independent of any car manufacturer or dealer group. There is no obligation of any kind (upon anyone) until an order has been confirmed and accepted by any supplier we introduce to you. There are three distinct elements to a confirmed order: i) a signed order form, ii) an agreed initial payment (or deposit, as agreed), iii) the supplier's acceptance of your order, in writing (usually an order form, with its own T&Cs - which replace these). Only once these three elements have been completed can the specification, availability/lead time and price be considered firm.

5) OUR INTRODUCTION SERVICE
Once you tell us to proceed, we confirm the price, arrange the deal and introduce you to the cheapest/nearest supplier. Our main roles are to: i) negotiate the price, ii) introduce buyer to seller, iii) maximise the value of any trade in, iv) show how to minimise financing costs. Our charge for this service is £199 inclusive of 20% VAT (but only if you place an order with the dealer we introduce you to, otherwise IT'S FREE).

6) OUR FEE
You only pay is £199 if you proceed with the supplier we introduce. Generally, we take a card number at the moment of introduction to the supplier. However, we charge nothing for 3 working days. This allows time to copmplete the order process (or not). If you email us within those 3 working days to confirm you are definitely NOT going to place an order (then or later), you can choose to: a) try other supplier/s - or b) cancel the service altogether - with nothing (£0.00) being charged.

7) WHEN YOU PAY OUR FEE
If we do not hear from you after 3 working days, we would assume the deal went ahead as planned - and charge £199 inclusive of 20% VAT.

8) CIRCUMSTANCES OF REFUND
If you placed an order and already paid us the £199 fee, but the order is subsequently cancelled (or doesn't complete), we would either: a) let you try further supplier/s - or b) refund the £199 fee in full. Essentially, it boils down to this: NO CAR, NO FEE.

9) OUR CARS & PRICES
We list just UK sourced New, Ex-demo and Approved Used vehicles - Under Manufacturer Warranty (and NO imports). Web site prices are normally correct within £100 (or so); they are either the last actual price we achieved - or a price offered by an established trade supplier, within the last 30 days. Car prices vary according to several factors eg: a) time of year (dealers have quarterly sales targets); b) whether the car is ex stock or a factory order; c) whether the dealer is overstocked; d) whether it is a small family dealership or part of a large group; e) whether you have a PX vehicle; e) whether you wish to pay outright or use manufacturer finance; f) where the supplier is located (northern dealers can often be cheaper than southern ones). Call us to make certain you have the maximum advatage from all these factors.

10) TIME OR STOCK-LIMITED OFFERS
Please bear in mind that no price lasts for ever - offers can expire, stocks can run out and time-limited campaigns have expiry dates. A phone call to check the latest information is therefore strongly advised. Once you decide to proceed, we will confirm the lowest price, ex-stock or factory lead time, and any specific conditions that may influence your decision.

11) OUR PRE-ORDER FORM
To demonstrate your readiness to place the order, most suppliers ask us to obtain a signed "Pre-Order Form" from the customer (to show readiness). Our Pre-Order Form carries no obligation and normally acts as a template for the principle supplier's order form (ie vehicle's details and figures remain the same, unless changed by you - or by the principal supplier with your prior agreement). Neither a Web Quote nor Pre-Order Form obliges anyone nor fixes anything - see section 12 below.

12) SUPPLIER'S T&Cs
Normally, the supplier provides you with the actual Order Form (unless Broadspeed Ltd is acting as the supplier - see section 14 below). Once you receive, sign and return any supplier's order form, these T&Cs are fully cancelled and superceded by the principal supplier's T&Cs.

13) INITIAL PAYMENTS
Normally, the supplier receives all payments. Some dealers insist that we obtain your card number and permission to charge an agreed sum (typically £500-£1000) to initiate the order process. This demonstrates your readiness to proceed with an order (dealers will only fully discount when they are certain an order is firm). In this instance, we would always email you in advance confirming who is charging what, and when.

14) THE VEHICLE INVOICE (DIRECT)
Normally, the supplier invoices you once the vehicle arrives (and you pay them direct). Under certain circumstance (see section 15 below), we may issue the final invoice ourselves - in which case you may buy from (and pay) Broadspeed Ltd (which in that instance would be acting as Principal Supplier). This would not affect your warranty, rights or consumer protection in any way.

15) THE VEHICLE INVOICE (INDIRECT)
Indirect invoicing can result in a lower price (for an identical New/first keeper vehicle). Circumstances may be where a sale of your old car to an independent trader (who may have offered you more); or where you require doorstep delivery (and the supplier can't or won't offer that service); or where third party leasing or finance is not available through the franchise dealer because it has to offer more expensive manufacturer financing; or where the discount price quoted is obtained through a volume order (which we co-ordinate). In these circumstances, we'll always give you the option to buy direct from a main dealer or indirect through a properly established trade company (where a benefit exists you wish to take advantage of).

16) WHAT DEALERS PAY TO US
Most dealers pay a subscription or fee to be part of the Broadspeed web site network. However, where a dealer is not part of our network but offers to supply a customer we introduce, we are generally compensated by that dealer. Any such payment is made by the dealer from within its own margin or marketing budget - and is not added to the car price quoted.

17) THE VEHICLES THEMSELVES
All new cars are literally brand new and unused with full UK Manufacturer Warranty - You are the First registered keeper - Not Second keeper - New cars are not Pre registered. All ex-demo and used cars are sourced from UK Franchise Main Dealers or established Leasing/Finance/Vehicle Management companies, and you would not of course be the First keeper with an already registered vehicle. All used cars (whether Ex-demo, Dealer registered or Approved used) will have the registration document (the V5C log book) registered in your name immediately (or within 7-10 working days where the DVLA has not yet issued or sent it). All cars are UK Supplied - Not Imported (the same as if you bought from any UK showroom).

18) SUPPLIER CATEGORIES
Broadspeed suppliers are mostly UK Franchise Main Agents; however, where a lower price is available by placing your order via a separate company (with extra discount), we will offer you that option. In any event, we would only introduce you to established businesses in the following categories: 1) UK Franchise Main Dealer; 2) UK Finance Company; 3) UK Leasing Company; 4) UK Vehicle Management Company. We may also act as the Principal Supplier. In any event, we will make it clear which category of supplier offers the lowest price - and you are completely free choose which one to buy from. Whichever you select, Broadspeed Ltd offers you a no-quibble Full Money-Back Guarantee - in the highly unlikely event that something important isn't right on delivery (see section 24 below).

19) THE VEHICLE WARRANTY
The UK Manufacturer Warranty and support, Distributor back-up, and Main agent servicing remains exactly the same - no matter how the order is placed. All vehicles are supplied by a Franchise Main Agent - or by a wholly-owned Manufacturer subsidiary.

20) OUR DEALER RELATIONSHIPS
Broadspeed enables UK car dealers to promote discount car prices via this web site. Once you tell us you're ready to go ahead with an order, we check that the advertised offer remains available, we confirm the discount price and any conditions - then if you want to go ahead, we introduce you to the nearest dealer matching that price. We are wholly independent, free from any manufacturer or other bias or influence.

21) DEALER LOCATIONS
We have more than 300 dealers in our UK network - positioned in almost every county. Call us to find out the location of your nearest Broadspeed partner dealer.

22) OUR CUSTOMER SERVICE
If you wish to discuss any aspect of our service, you can reach a Director on: (07956) 200000.

23) THE ORDER PROCESS
Place as many online enquiries as you like. Tell us once you'd like to go ahead, we email a Pre-Order showing the vehicle details, any supplier conditions and of course, the price. That email obliges no one to do (or buy) anything at all. Simply reply to the email - we'll double-check the price, lead time and any conditions: if you decide to go ahead, we'll take your card number, but the £199 fee IS NOT CHARGED for 3 working days (whilst you complete the order process). The supplier sends an official order form which replaces our Pre-Order form immediately (nb: price and availability remain subject to change until you sign the supplier order form, pay the agreed deposit - and the supplier accepts your order in writing).

24) NO-QUIBBLE MONEY-BACK GUARANTEE
For peace of mind, Broadspeed offers you a FULL money-back guarantee if something important isn't right upon delivery - or if the order cannot be fulfilled for any reason. This applies to all new and ex-demo cars - supplied by any company we introduced you to. Should your car not arrive in new or described condition, with the specification and paperwork exactly as you ordered, Broadspeed will refund everything you paid - within 14 working days** (this offer is in addition to and does not affect your statutory rights). **IMPORTANT CONDITION: it is VITAL any such problem is reported to Broadspeed in writing BEFORE YOU LEAVE the dealer premises - or - BEFORE THE DELIVERY DRIVER LEAVES your premises (where delivered). Failure to do this invalidates the money-back guarantee completely. The numbers to text in the unlikely event of an issue at delivery is: (07956) 200000 or (07878) 555247 (please make a note of these numbers).

25) WEB SITE USEAGE
Broadspeed Ltd provides functionality so you can view car prices, specifications and listings of vehicles for sale by a registered Motor Dealer. We provide users with reasonable assistance to see the content on this web site, but we do not accept responsibility should you not be able to access it (for any reason). We offer you no guarantee that Web Site access will remain constantly available and uninterrupted, or free of mistakes. Broadspeed Ltd reserves the right to suspend or discontinue service for any reason, including maintenance. Such suspension or discontinuance is without incurring any liability or obligation to you. We reserve the right to amend the basis upon which you may access www.broadspeed.com or any other Service, without warning. We agree to display a notice on the Web Site informing you of any such amendment. If you continue to use the Site or Service after any such amendment, we will deem your binding acceptance of any such amendment has been granted.

26) DATA USEAGE
We enable registered Motor Dealers to promote cars and prices on the Web Site. Dealers commit to advertise Brand New, Nearly New and Used Cars. You agree that Broadspeed Ltd is not responsible for verifying the details or condition of any vehicle unless specifically agreed, in writing. Broadspeed Ltd only works with established and registered suppliers; however, it remains your responsibility to undertake due diligence before you enter into a Contract with a Motor Dealer for a Vehicle listed on the Web Site. You may contact a Motor Dealer via the Web Site, by phone/email directly with the Motor Dealer which you locate via a telephone number listed on the Web Site. Broadspeed Ltd is not responsible for your communications with a Motor Dealer and you agree that we are not responsible for any failure by a Motor Dealer to respond to you. Once we introduce you to a supplier, it is wholly your own responsibility to review the Motor Dealer's terms and conditions; we are not responsible for sending you those terms and conditions or any failure by you to act upon them.

27) DATA PRIVACY
We will at all times respect data privacy laws in respect of data you supplied to us. We will collect and disclose your data in accordance with our Privacy Policy and data protection statement as set out on the Web Site and accepted by you. We agree not to share such data or information with unconnected parties, except where set out within our Privacy Policy. We agree to provide access to our Web Site and Services on the basis set out within these Terms, but subject to your compliance at all times with the provisions of these Terms and as otherwise specified.

28) YOUR OBLIGATIONS TO US
You agree to act lawfully when accessing the Web Site. You agree not to: use the Web Site or Services in any way that could lead to carrying out of any unlawful activity; email, transmit or otherwise disseminate any content which is obscene, defamatory or in breach of copyright. You agree without limitation to pay us a fee of £199 inc VAT if you order, buy, lease or finance any new or used vehicle from or through the dealer we introduce to you. You further agree to inform us as soon as such a fee becomes payable.

29) INTELLECTUAL PROPERTY RIGHTS
You accept that any/ all Intellectual Property Rights in the Web Site are owned, and shall always be owned by us. Your use of the Web Site and its content transfers no rights in relation to our Intellectual Property Rights. Any use other than that permitted under this paragraph may only take place with our prior express authorisation.

30) LIMITATIONS OF OUR LIABILITY TO YOU
The Web Site contains links to 3rd party Web Sites not operated by us or associated companies. We neither control such Web Sites nor are responsible for their content. Links to such Web Sites do not imply any endorsement of the owners of such Web Sites. The Web Site may contain independent third party data which we do not control and are not responsible for. Inclusion of 3rd party data neither implies endorsement of its content nor its accuracy. In no event are we responsible for: loss arising from or in connection with loss of contracts or business or failure to make an anticipated saving; loss of reputation or goodwill; any indirect losses which are not reasonably foreseeable by you and us at the time of entering into these Terms, suffered by you in connection with use of www.broadspeed.com, or any other matter. We are not liable for failure or interruption to the Web Site service arising out of circumstances beyond reasonable control. We use reasonable endeavours to correct any omissions or errors once brought to our attention but we offer no guarantee that information on the Web Site will be error and omission-free. Nothing in these Terms is intended to affect your statutory rights. More statutory rights information contact your local CAB or TSO.

31) MISCELLANEOUS
Should any part of these Terms be found to be ineffective by any court or regulator, the other provisions continue to apply. You agree not to transfer your rights or obligations under these Terms to anyone else. We may transfer our rights or obligations or sub-contract our obligations under these Terms to another legal entity. No partnership or joint venture or relationship arises by reason of these Terms. No one other than you or us has right under the Contracts (Rights of 3rd Parties) Act of 1999 to rely upon these Terms. Nothing affects any 3rd Party right or remedy existing right or is available other than as a result of the Contracts (Rights of 3rd Parties) Act of 1999.

32) LEGAL JURASTICTION
These terms and conditions are governed by English law; you hereby submit to the exclusive jurisdiction of the courts of England should legal action become necessary.

33) WEB SITE ERRORS
Every effort has been made to ensure accurate information. However, errors can and do arise. Vehicle listings are provided by Motor Dealers. Verification of for example, Approved Used Status is the responsibility of the dealer/ vendor. Vehicle images are usually provided by the dealer and may include images not reflect the actual vehicle (if used for illustration). Broadspeed Ltd controls neither the vehicle descriptions nor the images. Inclusion of dealer listings, images or data on this Site does not imply endorsement of its content. Nor does Broadspeed make any representation as to the accuracy of any dealer listings, images or data.

34) OUR USE OF COOKIES
How cookies are used on this site: we want to make our website easy to use, useful and reliable for our users. Where data and pricing are delivered over the net, it may involve placing small amounts of information on your PC/laptop/device - which include small 'cookie' files. We don't use them either to identify you personally, or to hold personal data. This information is used to optimise your experience on this website. Our cookies enable services to recognise your PC/laptop/device so you don't have to provide the same data repeatedly during one session or task. It also recognises that you may already have entered your name and contact details so you won't have to repeat the data entry for every page visited or quote requested. We also measure the number of visitors use our service so we can offer a fast seamless service. If you do not want us to use Cookies on your visit/s, manage the data files yourself from within your PC/laptop/device's settings.

BROADSPEED PRIVACY POLICY

1. Our Privacy Policy
Broadspeed Ltd protects your personal information and any other data you provide via this and any other web site ("Web Site") operated by Broadspeed Ltd. This Privacy Policy contains important information about how we use your information, once provided. This Policy outlines the information we collect about you, how we collect then use or share it with third parties (normally motor dealers).

2. The information collected
2a) If you require an online quote or other information, it will be necessary to complete an online enquiry form. This information is collected as and when you complete the enqury form and use any of the services available on this Site.
2b) We may use your information to enhance your web experience and help ease future visits to help us display products or services that could be of potential use or interest. Third parties help us to maintain, manage and develop this Web Site; we may need to pass your information to them, for these purposes alone. We monitor traffic usage which helps improve future layout and design. This information may be passed to outsource third parties but it would never contain information that is in any way identifyies you.
2c) Broadspeed Ltd may wish to make contact to share news about Broadspeed Ltd, Web Site updates or changes, the latest services or products that might interest you based on your web enquiry. However, Broadspeed Ltd will not contact you unless you have authorised us to do so. Such authorisation is by a drop down menu or tickbox (ie during your online enquiry) authorising Broadspeed Ltd to contact you. If, you change your mind later and would rather not be contacted by Broadspeed Ltd (or 3rd parties as above) receiving information, either call or SMS (07956) 200000, cancelling your ongoing service. Under such circumstances, Broadspeed Ltd would make no further contact, but you should also contact any dealer you made contact with separately, and cancel your enquiry.

3. Consent by You
3a) You understand and agree that personal information is transmitted to Broadspeed.com and potentially to any 3rd party (as above) or to our web server host or to assist us to maintain the running of this Site.
3b) You agree to Broadspeed providing personal information to any court of law in accordance with the court's instructions, should such occassion arise.
3c) You authorise the processing of personal information by Broadspeed (or any 3rd party) for the purposes of carrying out a credit check where such a service has been requested.
3d) You explicitly agree to the collection and use of your information, as set out herein, for the purposes set out in this Privacy Policy by the use of this Site.

4. Sharing of Information with Third Parties
4a) Broadspeed may from time to time pass your details on to trusted 3rd parties so you can be made aware of relevant services or products. If you you prefer us not to do this or you change your mind later and would rather not be receive information, either call us or SMS (07956) 200000, cancelling your ongoing service. Under such circumstances, Broadspeed Ltd would make no further contact, but you should also contact any dealer you made contact with separately, and cancel your enquiry.
4b) The UK Data Protection Act of 1998 governs in the storage and disclosure of personal information that you have given us, to prevent unauthorised access to such information. At times we may let you know about the products or services provided by carefully selected third parties. We will only deal with partners who comply with the UK Data Protection Act 1998 as amended from time to time) and any other applicable data protection legislation or regulations, or with whom we are satisfied have appropriate measures to protect data. However, BroadspeedLtd shall have no liability to you in respect of any breach of security by a third party.

5. Indemnity for Data Protection
You acknowledge that in the course of advertising your goods or services on this Site, your employee/agents/sub-contractors' details may be captured and stored by us. If so, you must ensure you obtain express consent for the personal data transfer and use. Also that consent is given to process such stored personal information for the purposes set out within this Privacy Policy. You indemnify Broadspeed Ltd from and against all claims by any employee/agent/sub-contractor or any 3rd party arising from your failure to obtain the consent described above.

6. How we protect Your Information
6a) We use secure server software which encrypts information prior to being transmitted. We follow normal security procedures storing information that you give to us securely. Sometimes we might ask you for proof of ID prior to disclosing personal information.
6b) We advise you never share your Broadspeed customer reference number or password with anyone.
6c) Access to your information is limited to those employees needing access to such information. Employees are educated as to the confidential nature of your information and the importance we place on maintaining total confidentiality at all times.

7. Cookies
7a) Cookies are information web sites transfer to a browser "cookie file" on your PC.
7b) Rejecting Cookies: you can accept or decline a cookie in settings - and this prevents automatic cookies. If you choose to decline or disable a cookie, you may not be able to use all the interactive features of the Web Site or the Web Site may not be available to you. To remove cookies from your web browser or to obtain further details on cookies, including information on persistent and session cookies, please go to http://www.aboutcookies.org/Default.aspx?page=2

8. Changes
Broadspeed Ltd reserves the right to add or amend the terms of this Privacy Policy at any time, without prior notice to you. Should we change these terms, the new Privacy Policy will be posted online, effective immediately from the new posting. Please review this page if you need the latest Policy information.

9. Contact
You can Call Broadspeed Ltd on Telephone (07956) 200000 or Fax (01206) 263454.

SUMMARY OF BROADSPEED TERMS & CONDITIONS

OUR USE OF COOKIES

How cookies are used on this site: we want to make our website easy to use, useful and reliable for our users. Where data and pricing are delivered over the net, it may involve placing small amounts of information on your PC/laptop/device - which include small 'cookie' files. We don't use them either to identify you personally, or to hold personal data. This information is used to optimise your experience on this website. Our cookies enable services to recognise your PC/laptop/device so you don't have to provide the same data repeatedly during one session or task. It also recognises that you may already have entered your name and contact details so you won't have to repeat the data entry for every page visited or quote requested. We also measure the number of visitors use our service so we can offer a fast seamless service. If you do not want us to use Cookies on your visit/s, manage the data files yourself from within your PC/laptop/device's settings.

WEB SITE PRICES (NEW AND USED CARS).
We negotiate volume discounts on UK sourced new, ex demo and used vehicles. Web site prices are normally correct - within £100 or so; they are either the last actual price achieved or a price negotiated with or offered by an established trade supplier. Please bear in mind that special offers can expire and limited stocks run out, so a call to check the latest information is strongly advised once you decide to proceed. Once you contact us, we confirm availability, lead time and the current lowest price - so you know exactly what is available on the day you wish to proceed. If you require a Monthly Quote or Trade In offer - these are also obtained from the supplier by telephone (as there can be numerous variables within the figures).

OUR INTRODUCTION SERVICE.
Once you tell us to proceed, we check the dealer is both willing and able to match the advertised (or subsequently quoted) price then offer to introduce you to the supplier. We do not commonly sell cars ourselves - our main role is the introduction - but we may do so under certain circumstance, for example: should you require a third party Trade In to be arranged, doorstep delivery or other service not available from the supplier. This would always be stated and agreed with you in advance of any payment; if you only wish to be invoiced by a Main Dealer or Supplier direct, just say so.

OUR INTRODUCTION FEE.
If you sign an order form with the supplier we introduce, our fee of £199 inc VAT becomes payable. Our service remains 100% free if you don't place an order and/or don't pay a deposit. In practice, we take your card number at the same time as introducing the supplier - but we do not charge anything for three working days. This gives you the opportunity to say you have decided not to proceed (or that a deal didn't complete).

REFUND OF INTRODUCTION FEE.
If you already paid our £199 fee, but the order is later cancelled or doesn't complete (for any reason), we would offer to either introduce another supplier - or refund £199 to your card. Essentially, it boils down to this principle: no car, no fee - and that decision is entirely your's.

OTHER ORDER-RELATED FEES.
Sometimes, due to the volume of business we introduce to specific dealers, we may also receive a bonus or fee from that supplier. Any such bonus would always be INCLUDED WITHIN THE PRICE you are quoted, not added on top.

THE CARS THEMSELVES.
All new, ex-demo and used cars are sourced from UK Franchise Main Dealers. All cars are UK Supplied - Not Imports - and always include a Standard UK Warranty (just like the showroom). Simply use your local main agent for any servicing or warranty requirements.

EXTRA DISCOUNT.
Certain car makes can be cheaper if the ordered through specialist fleet, sourcing and finance companies (it's your choice as to which category of supplier you use, and there would never be any obligation to take finance of any kind). Cars ordered in this way are normally registered to you directly as first keeper; however, on a few models, additional discount may be available if it is already registered. In this case, you would be the second recorded keeper. We'll fully decsribe any such option - and only offer you a second keeper option if the V5C registration document is to be updated with your details without delay. If you only wish to order directly with a Main Agent only, just say so.

DIFFERENT CATEGORIES OF SUPPLIER.
1) UK Main Dealer. 2) Finance Co. 3) Fleet Management Co. The car itself is the same no matter which supplier is used, it's just how the order is placed. We will make it clear which category of supplier offers various prices - you are free choose how to proceed. No matter which supplier you choose, the UK Warranty, back up and servicing remains valid at your local franchise dealer. 

WHO WE ARE:
This web site is owned by Broadspeed Ltd of 22 Coronet Street, London, N16HD. Prices are provided by UK motor dealers. Adding your contact details anywhere on this site is taken as acceptance of these T&Cs.

DEALER RELATIONSHIP:
Broadspeed enables UK car dealers to promote discount car prices via this web site. Once you tell us you're ready to go ahead with an order, we check that the advertised offer remains available, confirm the discount price then introduce you to the closest dealer offering that price.

ABOUT BROADSPEED:
First established in 1962, launched online in 1996. During the sixties and seventies, Broadspeed was a successful racing team under the direction of Ralph Broad. In 1976, Broadspeed was the Ex-works Jaguar Racing team. Ralph retired in 1979. The company name and trademarks were purchased by Simon Empson in 1995. 

CUSTOMER SERVICE:
If you wish to discuss any aspect of our service, you can reach a Director on: (07956) 200000.

BROADSPEED WEB SITE FULL TERMS AND CONDITIONS 

1. ONLINE RESEARCH IS FREE: online enquiries are totally FREE and carry NO Obligation, whatsoever. Place as many enquiries as you like; there's no maximum limit. Discounts can change and batches might run out, so your online enquiry expires at the end of each working day. Once you are ready to order, just call us for a confirmed quote.

2. WHERE THE DEALERS ARE LOCATED: we try to introduce a dealer in your region - but this could be nationally (with doorstep delivery) if it's much cheaper. This is totally your decision.

3. GETTING STARTED. First, place a free online enquiry - then call us to confirm everything and start the order process. We'll call suppliers for availability, lead time and the best possible price - normally while you wait.

4. ORDER PROCESS. Once you tell us you'd like to go ahead, we email a written offer with the vehicle details, any supplier conditions and of course, the price. That email obliges no one to do (or buy) anything at all - it simply confirms an offer. If you wish to go ahead, simply reply to that email accordingly. We'll double-check the deal there and then. If you decide to go ahead, we'll take your card number (for our £199 introduction fee), but nothing is charged for three working days whilst you decide whether to place the order. *IMPORTANT: the supplier will always send an official order form. Availability of the offer remains subject to change until you have signed that order form, paid the agreed deposit - and the supplier has accepted your order in writing.

5. NO-QUIBBLE MONEY-BACK GUARANTEE: for total peace of mind, Broadspeed offers you a money-back guarantee on all new cars supplied by the dealer we introduce. Should your car not arrive in brand new condition, with the specification exactly as ordered, Broadspeed will refund everything you paid - within 14 working days (this offer does not affect your statutory rights). IMPORTANT: it is VITAL that any such problem is reported to Broadspeed by telephone or text BEFORE YOU LEAVE the dealer premises or BEFORE THE DRIVER LEAVES your premises (where delivered). Failure to inform Broadspeed before you drive away from the dealership, or before the driver leaves your home or office invalidates this guarantee completely. The number to call/text in the unlikely event there is an issue is: (07956) 200000.

6. THE SUPPLIER - MAIN DEALER DIRECT - FIRST KEEPER. The process is simply one of introduction to a Main Dealer. It's a normal showroom deal; you receive the order form and final invoice directly from the Main Agent. The order and invoice process is made direct with the Franchise Dealer who arranges for the vehicle to be registered in the normal way - directly into your name and address (as first and sole keeper). You ALWAYS receive a Main Dealer order form and ALWAYS pay the final balance to the Main Dealer (not to Broadspeed or any third party). Our role in this instance is to pre-negotiate the deal then introduce you to the dealership. Please understand that the main Dealer's terms and conditions are in force as soon as you sign an order form and/or pay any deposit.

7. THE SUPPLIER - MAIN DEALER INDIRECT - SECOND KEEPER: There are two distinct and different discounts available: 1) Main Dealer direct and 2) Main Dealer via a Fleet Mgt or Finance Company (discount 2). Which supplier you choose depends on the price and possibly any PX/Finance requirement. A cheaper price can sometimes be obtained buying through a Fleet Management or Finance Company (which itself orders from a Main Dealer). If you choose this route, we would fully describe your various choices before you reach a decision. Where extra discount is available in this way, you will in most cases be the first registered keeper (as normal). However, where there is extra discount on a second keeper basis, we'll always tell you. There is no obligation to choose first or second keeper. Please understand that the Supplier's terms and conditions are in force as soon as you sign an order form and/or pay any deposit.

8. SECOND KEEPER CONSIDERATIONS. Being second keeper is optional - totally your decision - wherever you feel there is enough extra discount to justify it. Second Keeper cars can be cheaper for two main reasons; 1) Ex-Stock vehicles are self-registered by main dealers to hit sales targets; 2) Factory Built vehicles can be ordered via a Manufacturer Affinity programme, a Fleet Mgt or Finance Company with extra volume discounts in place. There are a few second keeper disdvantages eg: marginally lower future resale value if you sell after 1-3 years; factory warranty could be shorter by up to 90 days; factory ordered cars could be delayed by 7-14 days whilst DVLA sends the V5C (the blue log book) for your name and address to be updated on their record. However, provided the DVLA is updated promptly, there is nothing wrong with choosing to be Second Keeper (assuming you feel the saving is enough). Please be aware of one potential insurance issue; insurers commonly supply a replacement car in the unlikely event there's a total loss within the first year of ownership - some insurers only pay out the market value. Note: our insurance partner offers you full TWO YEARS NEW CAR REPLACEMENT COVER with second keeper. Call us for their number or for further second keeper guidance: Tel (01206) 263377 or (07878) 555247.

9. THE FINAL INVOICE. Payment is made direct to the supplier - which could be a Franchise Dealer, a Finance or Fleet Management Company. Where we have arranged the Trade In or Doorstep Delivery - the final invoice might come from Broadspeed Ltd. You only pay the final balance once your car arrives into stock. Please call us if you wish to pay on delivery - this service is usually available at modest extra cost.

10. Web Site Use.
10a) Broadspeed Ltd provides functionality so you can view cars listed for sale by a Motor Dealer. Broadspeed Ltd neither sells Vehicles off or online, you agree any car transaction will be made between you and the Motor Dealer. You further agree that the Motor Dealer's T&Cs shall apply to any transaction. 10b) We provide users with reasonable assistance to see the content on this web site, but we do not accept responsibility should you not be able to access it (for any reason). We offer you no guarantee that Web Site access will remain constantly available and uninterrupted, or free of mistakes. 10c) Broadspeed Ltd reserves the right to suspend or discontinue service for any reason, including maintenance. Such suspension or discontinuance is without incurring any liability or obligation to you. 10d) We reserve the right to amend the basis upon which you may access www.broadspeed.com or any other Service, without warning. We agree to display a notice on the Web Site informing you of any such amendment. If you continue to use the Site or Service after any such amendment, we will deem your binding acceptance of any such amendment has been granted.

11. Vehicles, Prices and Specification Data.
11a) We enable registered Motor Dealers to post cars on the Web Site. Dealers all commit to advertise Brand New, Nearly New and Used Cars.
11b) You agree that Broadspeed Ltd is not responsible for verifying the details or condition of any vehicle. It remains your responsibility to undertake due diligence before you enter into a Contract with a Motor Dealer for a Vehicle listed on the Web Site.
11c) You may contact a Motor Dealer via the Web Site, by phone/email directly with the Motor Dealer which you locate via a telephone number listed on the Web Site. Broadspeed Ltdis not responsible for your communications with a Motor Dealer and you agree that we are not responsible for any failure by a Motor Dealer to respond to you.
11d) It is wholly your own responsibility to review the Motor Dealer's terms and conditions; we are not responsible for any failure by you to do so.

12. Data Privacy and Our Obligations to You.
12a) We will at all times respect data privacy laws in respect of data you supplied to us. We will collect and disclose your data in accordance with our Privacy Policy and data protection statement as set out on the Web Site and accepted by you. We agree not to share such data or information with unconnected parties, except where set out within our Privacy Policy.
12b) We agree to provide access to our Web Site and Services on the basis set out within these Terms, but subject to your compliance at all times with the provisions of these Terms and as otherwise specified.

13. Your Obligations to Us.
13a) You agree to act lawfully when accessing the Web Site.
13b) You agree not to: use the Web Site or Services in any way that could lead to carrying out of any unlawful activity; email, transmit or otherwise disseminate any content which is obscene, defamatory or in breach of copyright.

14. Intellectual Property Rights.
14a) You accept that any/ all Intellectual Property Rights in the Web Site are owned, and shall always be owned by us.
14b) Your use of the Web Site and its content transfers no rights in relation to our Intellectual Property Rights.
14c) Any use other than that permitted under this paragraph may only take place with our prior express authorisation.

15. Limitation of our liability to you.
15a) The Web Site contains links to 3rd party Web Sites not operated by us or associated companies. We neither control such Web Sites nor are responsible for their content. Links to such Web Sites does not imply any endorsement or of the owners of such Web Sites.
15b) The Web Site may contain independent third party data which we do not control and are not responsible for. Inclusion of 3rd party data neither implies endorsement of its content nor its accuracy. 
15c) In no event are we responsible for: loss arising from or in connection with loss of contracts or business or failure to make an anticipated saving; loss of reputation or goodwill; any indirect losses which are not reasonably foreseeable by you and us at the time of entering into these Terms, suffered by you in connection with use of www.broadspeed.com, or any other matter.
15d) We are not liable for failure or interruption to the Web Site service arising out of circumstances beyond reasonable control.
15e) We use reasonable endeavours to correct any omissions or errors once brought to our attention but we offer no guarantee that information on the Web Site will be error and omission-free.
15f) Nothing in these Terms is intended to affect your statutory rights. More statutory rights information contact your local CAB or TSO.

16. Miscellaneous.
16a) Should any part of these Terms be found to be ineffective by any court or regulator, the other provisions continue to apply.
16b) You agree not to transfer your rights or obligations under these Terms to anyone else. We may transfer our rights or obligations or sub-contract our obligations under these Terms to another legal entity. 
16c) No partnership or joint venture or relationship arises by reason of these Terms.
16d) No one other than you or us has right under the Contracts (Rights of 3rd Parties) Act of 1999 to rely upon these Terms. Nothing affects any 3rd Party right or remedy existing right or is available other than as a result of the Contracts (Rights of 3rd Parties) Act of 1999.

17. Governing law and jurisdiction.
These terms and conditions are governed by English law; you hereby submit to the exclusive jurisdiction of the courts of England should legal action become necessary.

18. Content or Data Errors and Ommisions.
Every effort has been made to ensure accurate information. However, errors can and do arise. Vehicle listings are provided by Motor Dealers. Verification of for example, Approved Used Status is the responsibility of the dealer/ vendor. Vehicle images are usually provided by the dealer and may include images not reflect the actual vehicle (if used for illustration). Broadspeed Ltd controls neither the vehicle descriptions nor the images - which are always uploaded by the Motor Dealer offering the car for sale. Inclusion of dealer listings, images or data on this Site does not imply endorsement of its content. Nor does Broadspeed make any representation as to the accuracy of any dealer listings, images or data.

19. Contact details. Broadspeed Ltd, Sales address; 22 Coronet St, London N1 6HD. Tel (0207) 183 4750. Admin address: Steps Farm, Rectory Hill, Polstead, Colchester CO65AE, UK. You can reach Broadspeed Sales direct on (01206) 263377 or (07878) 555247. Contact a Broadspeed Director on (07956) 200000 or by Email: mobile@broadspeed.com

WAYS TO SELL 1) DEALER PX (easy but low price) 2) TRADE SALE (gets better price) 3) PRIVATE SALE (gets best price) We Help to Achieve the Best Price Our Goal = Easiest/ Highest Price Minimise YOUR COST TO CHANGE	CHECK VALUE ONLINE Visit www.priceanycar.com Visit www.usedcarexpert.co.uk They are Market Value Guides Are the Price Ranges Acceptable? Call our Buyer for a Firm Offer He'll need Images & Description
CHOOSE HOW TO SELL THREE DIFFERENT WAYS P/X (Just Pay the Difference) We Help Sell It to TRADE BUYER We Help You Sell It PRIVATELY FIRM OFFER: You ALWAYS get a Written Backstop Offer	CONVENIENT TIMING Synchronise the Buy/Sell Dates... Advertise ~21 Days in Advance Agree Convenient HANDOVER DATE No Need to be Without Your Car Change Over on Consecutive Days If Sale Fails use our BACK-STOP
STEP BY STEP CHECK THE VALUE ONLINE FIRST Place NEW CAR enquiry (Ref #) Phone Our Buyer (07878) 555247 Email Description and 5x Images Agree: PX, Trade Sale, Privately Agree: Dates to make Exchange	CHECK VALUE ONLINE... THEN PLACE A NEW CAR ENQUIRY Call Our Buyer (01206) 460015 PROVIDE NEW CAR REF NUMBER Or Text Details: (07878) 555247

CHEAP EX-DEMO + PRISTINE USED CARS

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CAR FINDER SERVICE - Buy Right Now: (01206) 460015

IMMEDIATE DELIVERY - Mint 'Next To New' Cars - Only!

CHEAP CARS SELL SAME DAY - So Call When You're Ready To Buy

MAIN AGENT PRIME QUALITY - Fully Prepared - Maker's Warranty

FULLY CHECKED - NO RISK - Condition Guaranteed - No Accidents

PAY CASH OR PCP - Cheap Flexi Loans, HP, PCP from Cheapest Lender

£500 CARD DEPOSIT Reserves Car - Refundable if Car Doesn't Suit

£199 ARRANGEMENT FEE Inc VAT - ONLY PAYABLE if you Buy the Car

Either Inspect & Collect at the Showroom - or Average £99 Doorstep Delivery